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Returns Policy

RETURNS & REFUND POLICY

At Healthy Us, we strive to ensure that every customer is satisfied with their purchase. Below is our detailed returns and refund policy to guide you:

14-Day Money-Back Guarantee

We are confident in our products and offer a 14-day money-back guarantee for unused and unopened items. If you’re not completely satisfied, follow the steps below to initiate a return.

ELIGIBILITY FOR RETURNS

  1. Unopened Items: Products must be in their original packaging, unopened, and unused.
  2. Defective Products: If you receive a defective or damaged product, you are eligible for a replacement or refund.

RETURN PROCESS

  1. Contact Us: Email our customer support team at healthyus34@gmail.com within 24 hours of receiving your order. Include your order number, a description of the issue, and photos (if applicable).
  2. Return Approval: Once your return is approved, we will provide instructions on where to send the product.
  3. Shipping the Product: Pack the item securely and ship it back to us at the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection: Upon receiving your return, our team will inspect the product.

REFUNDS

  • Approved refunds will be processed within 5–7 business days after the inspection of the returned item.
  • Refunds will be issued to the original payment method used during checkout.
  • Shipping Fees: Original shipping fees are non-refundable

NON-REFUNDABLE ITEMS

  • Items that have been opened, used, or damaged by the customer.
  • Products returned after the 14-day period from the date of placing the order

QUESTIONS OR CONCERNS?

If you have any concerns or need assistance with your return, please don’t hesitate to contact us at healthyus34@gmail.com. Our team is here to help!